SHIPPING POLICY.

Where We Ship

We currently ship to customers worldwide.

Some destinations may be unavailable where shipping is restricted by carrier limitations, local regulations, or circumstances outside our reasonable control. If we are unable to ship to your address, we will contact you and issue a refund.

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays are processed on the next working day.

During sale periods, product launches, or unusually high demand, processing may take longer. Where we expect a significant delay, we will let you know by email.

Processing time is separate from delivery time. Total time to receive an order is processing time plus delivery time.

Delivery Estimates

Once dispatched, estimated delivery times are:

These are estimates in working days, not guarantees. Delivery times depend on the destination, the carrier, customs processing, weather, holidays and other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the contents of your order. The final cost is shown before you complete payment.

Where a free shipping threshold or promotion applies, it will be shown at checkout and applied automatically.

Any shipping charge paid at checkout covers delivery to you. Return shipping is handled separately and is described in our Return & Refund Policy.

Tracking Your Order

When your order is dispatched, we will send a confirmation email containing your tracking number and a link to follow the shipment.

Tracking information can take up to 48 hours to become active after dispatch. If your tracking has not updated after that, please contact us.

If you have not received a dispatch email, please check your spam folder before contacting us.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, or customs handling fees charged by the destination country.

These charges are set by local authorities, are not included in the price paid at checkout, and are the responsibility of the recipient.

We have no control over these charges and cannot predict their amount. Please check with your local customs office if you are unsure.

If a parcel is refused at customs and returned to us, any refund will be issued less the original shipping cost and any charges incurred in returning it.

Delays Outside Our Control

Delivery times may be affected by carrier delays, customs processing, severe weather, public holidays, strikes, or other events outside our reasonable control.

We will do what we reasonably can to help resolve a delayed shipment, but we are not able to guarantee delivery dates.

This does not affect any rights you may have under applicable consumer protection laws.

Addresses and Failed Delivery

Please check your shipping address carefully before completing your order. We are not able to redirect a parcel once it has been dispatched.

If a parcel is returned to us because the address was incorrect or incomplete, because delivery was refused, or because it was not collected within the carrier's holding period, we will contact you.

You may choose a refund for the product, less the original shipping cost, or ask us to reship the order once any additional shipping cost has been paid.

If your address needs changing, email info@blendio.store as soon as possible. We can only amend an order before it is dispatched.

Lost or Missing Parcels

If tracking shows your parcel as delivered but you have not received it, please check with anyone else at the address, your building's reception or mailroom, and any safe place noted by the carrier.

If it still cannot be found, contact us at info@blendio.store with your order number and we will open an enquiry with the carrier.

Carriers usually require a short waiting period before a parcel can be formally declared lost. Once an enquiry is concluded, we will arrange a replacement or refund as appropriate.

Contact Us

If you have questions about shipping or an existing order, please contact: